S-CM0038 - Beyond service: the impact of going the extra mile in customer care
Target Audience
Anyone interested in the subject
Objectives
- Enhance customer service.
- Generate a positive word of mouth.
- Boost job satisfaction.
- Drive business growth.
Content
In a world saturated with options, standing out requires more - if not something completely different - than competitive pricing. Learn how to transform every client into a passionate advocate and unlock the full range of benefits that follow, including you personal satisfaction in your work.
In a highly competitive market, distinguishing yourself depends on transforming customers into enthusiastic ambassadors who promote your brand through word-of-mouth - the most powerful tool in marketing. The key factor: exceptional customer service:
- The magic of the Extra Mile: explore the impact of exceeding clients’ expectations.
- Core strategies and methods.
- Tools and techniques to enhance service quality.
- Building a 100% customer-centric culture.
