S-ML0008 - Conscious Leader Training: Conflict resolution and coaching
Target Audience
Managers, leaders and people willing to prepare for a future leadership role.
Objectives
Enhance your credibility as a leader, by learning how to deal effectively, wisely in a conflict situation and learn the art of conversational coaching. This increases motivation through the gift of focused attention to colleagues and employees.
Content
- Conflict resolution:
- perception of conflict;
- what are the main drivers of conflicts?
- reasons for avoiding conflicts;
- what can happen when we ignore conflicts?
- the leader as mediator;
- transactional analysis and its value in effective conflict resolution.
- Coaching others:
- how to enhance credibility as a leader by coaching;
- how language we use affects understanding;
- the GROW model in theory and practice;
- the model T questioning in theory and practice;
- precision questioning technique.
