C5050 - Communicate with diplomacy, tact and credibility
Target Audience
Business professionals wishing to act and to communicate in a positive and professional manner in every situation.
Objectives
- Choose and use the most appropriate words and emotional tone for every business interaction.
- Gain insight into your communication style and the styles of others.
- Build skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings and needs.
- Exercising conversational sensitivity, empathy, and perspective-taking.
- Protecting identity and self-concept of others in interaction.
- Developing accuracy in understanding nonverbal behavior.
- Managing self-disclosure and privacy appropriately.
Prerequisites
None
